Monday, June 04, 2007

ITIL for grown ups?

Today's the big day, I guess. The Information Technology Infrastructure Library v3.0 is released today. SearchCIO sent a story to me today explaining how v3 is ITIL for grown ups, possibly because the emphasis of this "best practices" guide for IT services is targeting CIOs.

V2, first released seven years ago, has been replaced by V3, a move from just tactical improvements to strategic improvements. If the hype has legs, then the shift is towards understanding how IT adds value to business objectives and not just organizing the activities IT managers do and manage each day.

Companies like HP are investing heavily in v3, hoping that middle level companies will invest not only in the published guidelines but in consulting services to implement those high-level recommendations.

I'm still left curious as to how ITIL factors into the development and growth of small IT operations such as the one I manage for Pano Cap Canada. Whether it's v2 or v3, how exactly do one- or two-person operations learn from ITIL and improve their operations and strategic alignment with business?

2 comments:

Anonymous said...

"Whether it's v2 or v3, how exactly do one- or two-person operations learn from ITIL and improve their operations and strategic alignment with business?"

Don,

If you find out the answer to the question above please do share it with me as well! Thanks in advance!

Greetings,
Aron
aron(at)baczoni(dot)com

Carla B. said...

I believe there was an "ITIL-Lite" version prior to the v3 release, but not sure where that "version" is now...point being that this may be more applicable to a small shop. Undoubtedly with the adoption of ITILv3, or more appropriately ITSM (there are other valid and effective frameworks that support IT process and service improvement as well) smaller ITOs will also benefit from a common language and standard approach.

I think the next generation of "best practice" guidance in this area will be derived not from a library of books but through interaction with peers. This will provide real best practice (that is actually deployed and working) and allow small/med/large ITO's to interact with equivalent size organizations. Some examples of these services today would be Pink's Atlas, the CIO Executive Board and ITSMnet.